Everything below applies to orders placed on this site. If something has gone wrong with a delivery, the returns and refunds page explains what to send us so we can sort it quickly.
Where we deliver
We deliver to addresses in the United Kingdom only. We cannot ship nicotine products outside the UK, and we cannot deliver to BFPO addresses.
Deliveries to the Scottish Highlands and islands, Northern Ireland, the Isle of Man and the Channel Islands can take longer than the estimates below. Some carriers also apply their own restrictions to these areas.
Delivery options
| Standard UK delivery | £3.99 | 2 to 4 working days |
| Free UK delivery | Free on orders over £20 | 2 to 4 working days |
Prices include VAT. The free delivery threshold is based on the order value after any discount and before delivery is added.
Dispatch and cut-off
Orders placed before 1pm on a working day are dispatched the same day. Orders placed after that, or at a weekend or on a bank holiday, are dispatched on the next working day.
Delivery estimates run in working days from dispatch, not from when you ordered. They are estimates rather than guarantees, and they exclude weekends and bank holidays. At busy periods, and during courier disruption, deliveries can take longer than usual.
We may upgrade the delivery service on heavier or higher value orders at our own cost. You will never be charged extra for that.
Battery restrictions
Vape devices contain lithium batteries, which are classed as dangerous goods. They cannot travel by air, so some express and offshore services are not available to us regardless of what you pay. This is a carrier and regulatory restriction, not a choice we make per order.
Age verification on delivery
Orders containing nicotine products are age restricted. Your age is verified before dispatch, and the courier may ask for photographic proof of age on delivery.
If nobody aged 18 or over is available to receive the parcel, it will not be left. That includes leaving it in a nominated safe place or with a neighbour, which we cannot offer on age restricted orders. The courier will leave a card and attempt redelivery or hold the parcel at a local depot.
If a parcel is returned to us because nobody could receive it, we will refund the goods. We may deduct the cost of the failed delivery.
Tracking your order
You will receive a dispatch email with tracking as soon as the parcel leaves us. We may pass your phone number or email address to the carrier so they can give you a delivery window and notify you of changes. The carrier uses those details for the delivery only.
Address accuracy
Please check your delivery address before completing your order. If a parcel is delayed, returned or lost because the address given was incomplete or incorrect, we cannot resend it at our own cost. We will always help you trace it.
If you spot a mistake, contact us at info@technologya.co.uk immediately. We can usually correct an address before dispatch, but not after.
If your order has not arrived
If your order has not arrived within 7 working days of dispatch, contact us at info@technologya.co.uk with your order number and we will investigate.
Where a parcel appears to be lost, we raise a claim with the carrier. Carrier investigations take time, often several weeks, and we cannot shorten that. We will keep you updated and will not leave you waiting without news.
If tracking shows your parcel as delivered but you have not received it, the returns and refunds page sets out the steps that let us raise a claim, including the reference number the carrier will give you.
Getting in touch
Email info@technologya.co.uk with your order number and we will come back to you. Quoting the order number in every message keeps it with the same person and saves you repeating yourself.